Terms and Conditions of First Petals
Last Updated: November 6, 2024
Welcome to First Petals. By making a purchase or interacting with our website, you agree to the following terms and conditions. We encourage you to read them carefully.
1. General Information
These Terms and Conditions govern the use of our website, the purchase of products and services, and any other interaction with First Petals. By accessing our site or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. Products and Availability
We strive to keep our product information updated; however, due to the perishable nature of flowers, availability may vary. If, for any reason, we cannot fulfill your order or one of the products you requested is unavailable, we will contact you as soon as possible to offer you options such as a product substitution or a refund.
3. Pricing and Payments
Prices for our products are subject to change without notice. The final price will be confirmed at the time of purchase and will be the one applied. We accept various forms of payment, including credit cards, debit cards, and other online payment methods as permitted by applicable law.
4. Shipping and Delivery
We deliver within Orlando,FL. Shipping costs will be calculated at the time of purchase and may vary based on the delivery location. We commit to delivering within the estimated timeframe, but we are not responsible for delays due to external conditions such as weather, traffic issues, or events beyond our control.
- Delivery Hours: Deliveries are made between 6:00 AM and 9:00 PM on monday to sunday
- Incorrect Addresses: It is your responsibility to provide the correct address. If an order is delivered to an incorrect address due to customer error, we are not responsible for the replacement or refund of that order.
5. Refund and Exchange Policy
Due to the nature of our products, we do not accept returns of flowers or floral arrangements once they have been delivered. However, if the delivered product is damaged or does not match your order, please contact us within 24 hours of delivery to resolve the issue.
- Refunds: If it is confirmed that an error was made by our store (such as incorrect delivery or damaged product), we will proceed with a full refund or replacement of the product, as agreed with the customer.
- Order Changes: Changes to orders are only possible if made before payment confirmation and processing. After this point, we will not be able to modify your order.
6. Privacy Policy
Your privacy is important to us. Any personal information you provide will be used solely to process your order, offer our services, and improve your shopping experience. We will never sell or share your personal information with third parties without your consent, except as required by law.
7. Liability
To the fullest extent permitted by law,First Petals will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are committed to providing high-quality products and service, but we are not responsible for damages that occur due to mishandling of the products after delivery.
8. Intellectual Property
All intellectual property rights, including copyrights and trademarks, of the contents of our website (such as images, product descriptions, logos, and designs) are the property of First Petals or its licensors. Unauthorized use of these contents is prohibited.
9. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately.
10. Governing Law
These Terms and Conditions are governed by the laws of the state of Florida, USA. Any disputes related to the use of this site or the purchase of products shall be submitted to the exclusive jurisdiction of the courts of Florida.
11. Contact
If you have any questions or concerns about these Terms and Conditions, or if you need assistance with your order, please do not hesitate to contact us:
- Email: admin@firstpetals.com
- Phone: +1 689 312 21 44